If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 5 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Altered or special order merchandise is non returnable.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Email us for a return authorization at Sales@Heileman.com.
- Ship item back to us following the instructions in the email response.
- We will notify you when item is received.
- Refunds will be made within 7 business days of item returned in satisfactory condition
- Customer is responsible for the cost of return shipping and insurance.
- Customer is responsible for lost or damaged merchandise.
- Please contact us with any questions about our return process