Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 5 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Altered or special order merchandise is non returnable.
• Returned items must have tags still on and be returned in original packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Email us for a return authorization at Sales@Heileman.com.
2. Ship item back to us following the instructions in the email response.
3. We will notify you when item is received.

Additional Information:

• Refunds will be made within 7 business days of item returned in satisfactory condition
• Customer is responsible for the cost of return shipping and insurance.
• Customer is responsible for lost or damaged merchandise.
• Please contact us with any questions about our return process